Notice

Linchpin Systems is currently operating as an independent freelance studio and is not yet incorporated. All services are provided on a freelance basis. We have a payment processor. Incorporated entities engaged with our services may request invoicing or receipts.

Previously operating as Linchpin Studio. Now renamed to Linchpin Systems.

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Telegram Bot Development

Your customers are already on Telegram. We build bots that take orders, answer questions, and keep your team in the loop, inside the app they use every day.

Natural Order Intake

Buyers describe what they need in their own words. The bot asks the right follow-ups and confirms every detail before creating the order.

Guided Conversations

The bot walks customers through a structured flow, product selection, quantities, delivery dates, collecting a complete specification every time.

Confirmation Before Commit

Customers see a summary card with everything they've specified before the order is placed. Accept or decline in one tap.

Team Dashboard

Your operations team gets a clean web panel to view incoming orders, manage your product catalog, track fulfillment status, and export data, all without touching the bot.

In-App Experience

For customers who prefer a visual interface, the bot can open a native-feeling app right inside Telegram. Browse products, build orders, and confirm, without leaving the chat.

Automated Reconciliation

Scheduled checks keep your order data clean. The system flags discrepancies, updates statuses, and notifies your team when something needs attention.

How it worked for a wholesale distributor

A wholesale business was taking orders from retail buyers through WhatsApp messages and phone calls. Staff spent hours each day transcribing requests, checking product availability across supplier catalogs, and following up on missing details.

We built a Telegram bot that handles the entire intake flow: customers describe orders naturally, the bot pulls live product data, confirms specifications, and creates structured records. An admin dashboard gives the operations team real-time visibility. The bot also runs scheduled checks to catch discrepancies and keep everything reconciled.

Result: order intake time dropped from 15+ minutes of back-and-forth to under two minutes. Zero missed orders. The same team now handles triple the volume.

Interested?

Every business workflow is different. Tell us how your orders come in today and we'll let you know if a Telegram bot makes sense.

Get in touch